Description
As a Service Desk System Administrator supporting a DOW customer, you will play a crucial role in ensuring the smooth operation of IT systems. GDIT is seeking a skilled Service Desk System Administrator to join our team, providing technical support to customers and helping to improve their experience.
Key Responsibilities:
- Works independently and with multiple work centers to support the customer
- Relies on the collective team's knowledge and documentation to solve challenges
- Able to work in a fast-paced environment with high expectations
- Supports a mission-focused customer enabling a world-class mission
- Utilizes technical and interpersonal skills to accomplish the work
Requirements:
- High School Diploma
- 3 years of related experience
- Customer service skills
- Knowledge of software, hardware, configurations, and architectures
- Troubleshooting skills for hardware and software
- TS/SCI security clearance
Preferred Skills:
- Experience with ServiceNow and VDI
What We Offer:
- Competitive salary range: $97,750 - $132,250
- Comprehensive benefits package, including medical, dental, and vision plans, 401(k) plan, and paid time off
- Opportunities for career growth and professional development
Location: Onsite - Newington, VA
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite