Description
We are seeking a Business Partner to support the acceleration of digital experience and adapt the learning and development approach to meet changing consumer expectations and business needs at Chanel.
As a Business Partner, you will listen to inputs from stakeholders and manage diverse retail community needs to achieve business ambitions and enhance client experiences.
You will curate personalized learning solutions for Beauty Advisors (BAs), enhancing their capabilities beyond product knowledge to excel in client experience and retail excellence. By coaching and collaborating with Area Managers and Boutique Managers, you will elevate the BA learning journey, creating a direct impact on client experience and business outcomes.
Your main responsibilities include:
- Inspiring and coaching Chanel's Beauty Advisors to raise their capabilities, maintain high professional standards, and grow their commitment to the brand.
- Connecting Talent Development and Retail, driving change through role modeling and cross-functional collaboration, and contributing to the ongoing development of Chanel's talent.
Requirements:
- Degree or tertiary diploma graduate with multiple years of experience in people interactions, coaching, and training, with a preference for a managerial role in selling, retail, or client service.
- Strong client-centric mindset and vision for service excellence.
- Excellent communication, influence skills, and a strong passion for people development.
- Open-mindedness, adaptability, and strong planning and time management skills.
- Ability to work independently with minimal supervision and flexibility in mobility and retail hours.
Benefits:
- The opportunity to advance your career within an iconic luxury brand.
- A nurturing and supportive work environment focused on personal growth and team collaboration.
- Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.