Description
Innovate and shape what comes next at AIA, a leading financial services organisation. You'll play a vital role in advancing AIA's movement to create a healthier, more sustainable future for everyone.
As part of the Customer Intelligence Management team, you'll support the Head of Customer Enterprise Analytics and Innovation to achieve assigned goals by leveraging customer insights from internal data and external research.
Roles and Responsibilities:
- Combine internal customer data with associated research to create a comprehensive view of customer behavior and preferences.
- Develop and refine customer segmentation models to better understand and target key customer groups.
- Provide actionable recommendations to senior management based on insights derived from data analysis.
- Collaborate with cross-functional teams to ensure insights are integrated into business strategies.
- Create and present detailed reports and dashboards that communicate key insights and trends to stakeholders.
- Conduct and oversee external market research projects to gather additional customer insights.
Minimum Job Requirements:
- Bachelor's degree in Statistics, preferably major in Actuarial and Finance.
- Strategic thinker with a customer-centric mindset.
- Strong analytical and problem-solving skills.
- Detail-oriented with a focus on data accuracy.
- Ability to translate complex data into clear and actionable insights.
- Proficiency in data analysis tools (e.g., SQL, R, Python) preferred.
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Excellent knowledge and proven record in project management/execution.
- Excellent communication and presentation skills.
- Ability to work collaboratively in a fast-paced team environment.
- Can work with ambiguity and manage change effectively.
Benefits:
- Build a career with AIA as we help our customers and the community live Healthier, Longer, Better Lives.