Description
The Product Delivery team at Capital One serves as the bridge between product strategy and client implementation. As a Bilingual (Spanish) - Product Delivery Manager, you will lead the technical enablement and end-to-end integration of core payment products, including EMV, Digital, Tokenization, and 3DS, for issuing and acquiring partners across the LATAM region.
Core Responsibilities:
- Act as the primary technical SME to Issuers, Acquirers, Processors, and Gateways, translating complex network product specifications into actionable client implementation plans.
- Guide partners through L3 terminal certification setup, connectivity, test case execution, and TSE configuration.
- Evaluate test case failures, address technical queries, analyze/approve waivers, and review final documentation to approve Letters of Certification (LOC).
- Consult with Issuers to select and build card profiles adhering to Network EMV specifications.
- Troubleshoot CPV failures, validate pre-requisites, approve waivers, and sign off on final LOCs.
- Conduct root-cause analysis on technical integration issues.
- Identify inefficiencies in existing implementation models to optimize client onboarding, improve metrics tracking, and support the commercialization of new payment capabilities.
- Proactively manage technical risks, escalate customer-impacting issues, and maintain strong relationships with internal business teams and external service providers.
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 4 years of experience with L3 Certification (Acquiring or Issuing), ISO 8583, EMV specifications, contactless NFC, 3D Secure (3DS) or Digital Tokenization
- At least 5 years of experience in client-facing technical delivery or stakeholder management
- At least 2 years of technical troubleshooting and investigation experience within payment network implementations
- Fluent in Spanish and English
Preferred Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Engineering or Business
- Experience utilizing industry test tools and providers (FIME, UL, ArgoTechno)
- Experience working directly with Payment Service Providers (PSPs), acquirer processors, or card issuers in the Latin American (LATAM) market
Salary Information:
- The minimum and maximum full-time annual salaries for this role are $138,100 - $157,700.
Benefits:
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.