Senior Product Manager, SOC Experience

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations.

As a Senior Product Manager, SOC Experience, you will own the internal security experience: the surface our SOC works in every day, the tooling that makes our response services repeatable, and the shared investigation and evidence model the rest of the SOC platform is built on.

You will work closely with SOC leadership, engineering leaders, support, and other Product Managers.

Your users are professional security analysts, and they are down the hall. You will get direct, immediate, unfiltered feedback on everything you ship from people who do this work for a living.

Responsibilities:

• Work with the Director of Product, the Head of SOC, and other relevant stakeholders to set the SOC tooling vision and strategy, and clearly articulate the business value so that everyone understands where we are headed
• Own the roadmap for analyst UX, Rapid Response and Tactical Response tooling, product support and operations, and SOC platform
• Serve as the primary steward of the shared investigation and evidence model , canvas, queues, triage package , and publish the interface adjacent product teams build on
• Partner with SOC leadership, analysts, and Tactical Response to turn manual, out-of-product processes into standardized, automation-first internal workflows
• Take ownership of the Portal Enhancement Kit and drive analyst-built improvements into the native product so the best of internal tooling becomes the best of product
• Demonstrate an ability to decipher and articulate potentially ambiguous operator needs and mold them into successful, innovative solutions
• Work with designers, engineers, and architects to create detailed business requirements, epics, and user stories that will be used to shape product specifications and architecture
• Participate as a key contributor in all phases of product development, from discovery to launch
• Protect a capacity floor for resiliency and technical debt, and hold the line on it against feature pressure
• Serve as the intermediary between engineering and senior management and other non-technical stakeholders, with the ability to break down and translate highly technical information into layman's terms and vice versa
• Work with design and engineering teams to produce mockups, wireframes, and prototypes to assess the validity and strength of a new capability
• Define and report operational metrics , time-to-close, throughput per analyst, repeatability of delivery , to track and evaluate the success of the strategy

Requirements:

• 5+ years of experience in a product management role with past responsibility for cybersecurity products; bonus for MDR or SOAR products
• Direct experience working in a SOC and building SOC tools and products
• Demonstrated experience building internal-facing or operator-facing tooling where the users are professionals doing skilled work, not consumers
• Strong working knowledge of analyst workflows, incident response, and investigation lifecycles
• Excellent UI/UX and design skills
• Prior experience as a security analyst, incident responder, security engineer, or software engineer, or equivalent hands-on depth
• Experience owning shared services or platform interfaces consumed by other product teams
• Demonstrated experience designing and delivering products utilizing artificial intelligence tools and technologies, such as Claude or similar
• Comfort with operational metrics and the ability to make an investment case that is not denominated in new revenue
• Experience working in an agile development environment using agile development tools
• Leverage excellent written and verbal communication skills to create epics and stories for engineering that align engineers with intended outcomes
• Strong creative and critical thinking abilities
• Mid-market and MSP or MSSP experience is a significant benefit

What We Offer:

• 100% remote work environment
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth