Description
We are seeking a System Network Administrator to join our Intelligence Cyber & Analytics Business Area (CABA) team in Laurel, MD.
As a System Network Administrator, you will provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. You will manage IT system infrastructure and related processes, providing day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more.
Responsibilities Include:
- Provide onsite support from 0800-1600, Monday through Friday
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
- Assist users in accessing and using IT systems, including unlocking user accounts, resetting passwords, and performing file transfers
- Develop and update documentation for Standard Operating Procedures (SOPs) and troubleshooting procedures
- Perform system troubleshooting and updates, optimize system performance, and manage daily activities of configuration and operations of IT systems
- Contribute to technical contract deliverables, such as weekly/monthly reports
- Provide exceptional customer service and professionalism in support of Field organization users
Basic Qualifications:
- Bachelor's degree in a technical discipline from an accredited college or university required; five years may be substituted for a bachelor's degree
- Current possession and maintenance of one of the following certifications: CompTIA Security Plus, Microsoft Technology Associate-IT Infrastructure (MTA-IT), Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 7 or 8, Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Support Tech on Windows 7, Computer Technology Industry Association A+ (A+), Network + (Network+), or Storage + (Storage+)
- Clearance: TS/SCI with Polygraph required
We offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and more.
The pay range for this position is $50,700.00 - $91,650.00.