Executive, Enterprise Business Operations-1

Prudential is seeking an Executive, Enterprise Business Operations-1 to support the processing of New Business and Renewal portfolios through accurate, timely, and compliant policy administration.

The role covers day-to-day operational processing, handling of shared and direct email enquiries, quality control, stakeholder support, and continuous improvement of operational processes.

Responsibilities

Policy Administration & Operations

• Process New Business and Renewal policy administration activities accurately and within agreed turnaround times.
• Handle policy issuance, billing, endorsements, renewals, and related servicing requests in line with company standards and regulatory requirements.
• Manage complex or non-standard cases independently, including exceptions and clarifications.
• Ensure all processing is properly documented and compliant with operational guidelines.

Email & Case Management

• Manage and respond to incoming emails from shared mailboxes and direct assignments relating to New Business and Renewal cases.
• Provide timely, clear, and professional responses to internal stakeholders, Financial Consultants, and business partners.
• Track, prioritise, and follow up on email requests to ensure service level commitments are met.
• Escalate urgent, complex, or high-risk cases appropriately while maintaining ownership of follow-through.

Quality Control & Compliance

• Perform quality checks on policy documents, contracts, billing, and correspondence to ensure accuracy and completeness.
• Identify and flag discrepancies, risks, or gaps early, and support timely resolution.
• Adhere to internal controls, audit requirements, and regulatory standards.
• Support internal and external audits by providing documentation and case clarification when required.

Process Improvement & System Support

• Identify recurring issues from daily processing or email enquiries and propose practical improvement ideas.
• Participate in process reviews, SOP updates, and continuous improvement initiatives.
• Support User Acceptance Testing (UAT) by executing test cases and validating outputs.
• Adapt to new systems, tools, and automation initiatives aimed at improving turnaround time and reducing manual work.

Stakeholder Communication & Team Support

• Liaise with internal stakeholders on case matters.
• Provide clear status updates, requirements, and resolutions through email and system notes.
• Support team leads and managers by contributing to workload management and escalation handling.
• Share knowledge, best practices, and learnings to support consistent service delivery across the team.

Ad-hoc & Business Support

• Participate in assigned projects, initiatives, or ad-hoc tasks to support business needs and operational priorities.

Requirements

Competencies & Personal Traits

• Good understanding of policy administration processes and insurance fundamentals.
• Strong attention to detail with a commitment to accuracy and quality.
• Able to handle high email volumes while managing processing deadlines effectively.
• Comfortable working in a fast-paced operational environment.
• Strong written and verbal communication skills, especially in managing email correspondence.
• Good problem-solving skills with sound judgement on escalation.
• Positive, adaptable, and open to process and system changes.

Working Experience

• 2–4 years’ experience in insurance or insurance-related operations.
• Experience in Employee Benefits schemes is desirable.
• Knowledge of Group Insurance products (e.g. term life, hospital & surgical plans) is required.
• Proficient in MS Office applications.

Education

• Diploma or Degree

Language

• English