Staff Program Manager, CCO Programs

GitLab is seeking a Staff Program Manager, CCO Programs to run cross-functional initiatives on the Chief Customer Officer's (CCO) priority list.

The successful candidate will own execution and business outcomes across CCO-level programs, including go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts.

Responsibilities:

• Turn CCO direction into workstreams with clear owners, dependencies, and timelines.
• Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement.
• Surface stalled work, unowned risks, and slipping timelines.
• Recommend scope changes, re-sequencing, or ending a program when it is not delivering value.
• Drive follow-through from executive meetings by tracking decisions and action items to completion.
• Track program health using data and connect execution to retention, expansion, adoption, and ARR outcomes.

Requirements:

• Experience leading complex, cross-functional strategic programs at the executive level.
• Experience in Customer Experience, go-to-market, or revenue-facing functions.
• Ability to influence senior stakeholders and hold them accountable without formal authority.
• Judgment to make high-stakes tactical recommendations under ambiguity.
• Data fluency to assess program health and diagnose where work is breaking down.
• Strong written and verbal communication.

The base salary range for this role is $139,200-$235,200 USD.

Benefits include:

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave