Product Manager, Future Court Management System

The Government Technology Agency (GovTech) is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

As a Product Manager, you will hold significant ownership over your product domain, driving it from concept to reality while aligning with the broader programme goals. Your core responsibilities include:

• Discover what problems are worth solving, working directly with judges, judicial officers, lawyers, court administrators, partner agencies and members of the public to understand their needs and pain points.
• Prioritise based on evidence and outcomes, making decisions about what to build now, what to learn more about and what not to build.
• Deliver value incrementally using modern product and engineering practices that reduce delivery risk, support learning from real usage and avoid big-bang replacement.
• Measure whether the product is working, defining meaningful measures of success and using qualitative and quantitative evidence to understand where the product should improve.
• Build alignment around product decisions, communicating the problem, evidence, priorities and trade-offs clearly to stakeholders and your delivery team.

You'll Thrive in This Role If...

• You are curious about users and their problems. You want to understand why something works the way it does before deciding what should be built.
• You think beyond requirements. When someone asks for a feature, you naturally want to understand the underlying problem and whether there might be a better way to solve it.
• You use evidence to make decisions. You are comfortable combining user research, operational knowledge, product data and technical input rather than relying only on stakeholder opinion.
• You make thoughtful product trade-offs , balancing user value, operational needs, technical sustainability, security, compliance and delivery risk.
• You communicate clearly. You can explain a complicated problem, the evidence behind a decision and the trade-offs involved in a way that different audiences can understand.
• You want to develop your product craft. You actively seek feedback, learn from more experienced Product Managers and reflect on how you can make better product decisions.

What Success Looks Like

• You understand your problem space deeply , not only the system, but the users, court processes and outcomes it exists to support.
• Your team is solving problems rather than processing requirements, with clear reasoning behind what it chooses to build and what it chooses not to build.
• You make increasingly independent product decisions, using evidence and good judgement while knowing when to seek guidance or escalate wider strategic decisions.
• Your product improves through learning, with user feedback, product data and operational evidence influencing what the team does next.
• Your team delivers useful improvements incrementally, creating value and reducing uncertainty throughout the transformation rather than only at the end.
• People trust you as the product owner for your space, because you understand the problem, communicate decisions clearly and follow through on outcomes.