Description
We are seeking a creative, customer-focused, on-site IT Support Specialist to provide tier 2/3 technical support to our internal user base. You will diagnose, investigate, and resolve technical incidents, provide procurement support for internally used applications, document support tasks, and create processes as needed.
Responsibilities:
- Diagnose, investigate, and resolve technical incidents and problems
- Provide Tier 2/3 support and procurement for internally used applications
- Document support tasks and create processes when needed
- Architect systems, user flows, and solutions as needs arise
Requirements:
- At least 3-5 years of experience in internal IT or a related field
- Excellent interpersonal and customer service skills
- Expert-level Mac OS experience, including advanced troubleshooting, deployment, and security
- Experience administering MDM or RMM tools (e.g., Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune)
- Experience supporting identity management systems (e.g., Okta, Onelogin, Entra)
- Experience with managing onsite devices, such as conference rooms and printers
- Ability to work independently and handle multiple priorities
- Experience with compliance frameworks and policies is a plus
- Multimedia content creation experience is a plus
Benefits:
- A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation
- Top-of-the-line health plans, dental and vision insurance
- Competitive time off and parental leave
- Unlimited access to digital tools, financial professionals, and a knowledge center
- Enhanced mental health support for employees and dependents
- Fertility healthcare and family-forming benefits
- Monthly work-from-home stipend and quarterly lifestyle stipend
- Engaging team-building experiences