CS Governance & Pension Administration, Consultant

We are seeking a CS Governance & Pension Administration, Consultant to provide oversight for pension operations in Macau, ORSO, and MPF, ensuring compliance with regulatory requirements, effective remediation of regulatory findings, robust risk management, and successful delivery of strategic initiatives.

Responsibilities:

Pension Operations Management

• Oversee daily administration of pension schemes, ensuring accuracy, timeliness, and service quality.
• Implement control procedures on risk areas and provide expertise and technical advice to team members.
• Ensure key risks, control deficiencies, and regulatory concerns are identified, assessed, escalated, and remediated in a timely manner.
• Work as a change agent to introduce or facilitate changes in policies and procedures.

Regulatory & Compliance Management

• Oversee implementation of regulatory remediation initiatives, including actions arising from AMCM regulatory findings and warning letters.
• Establish and maintain effective governance, controls, and monitoring mechanisms to ensure compliance with applicable regulations, internal policies, and regulatory commitments.
• Manage regulatory reviews, audits, inspections, and responses to regulators.

Strategic Projects & Change Management

• Support strategic projects, including core system and business transformation projects.
• Coordinate with business, technology, and external stakeholders to ensure successful project delivery.
• Support business readiness, testing, implementation, and post-go-live activities.

Provide satisfactory customer service and administration services to the assigned portfolio

• Oversee customer services and daily operations for the assigned portfolio.
• Perform case ageing monitoring and track timelines.
• Identify overdue or at-risk cases and trigger escalation and follow-up actions.

Organizational Management

• Develop the Pension Administration team to achieve operational excellence and high service quality standards.
• Manage, motivate, and coach team members and staff to enhance competencies, performance, and professional development.

Requirements:

• University graduate with minimum 10 years customer services/operations experience, of which 5 years in supervisory positions.
• Good knowledge of Macau/ORSO/MPF retirement schemes and investment products.
• Self-motivated and customer-orientated.
• Team player with good communication and interpersonal skills.