Front Desk Agent - Part Time - Hampton Inn & Suites Dulles

We are seeking a part-time Front Desk Agent to join our team at Hampton Inn & Suites Dulles in Sterling, Virginia.

As a Front Desk Agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service.

Responsibilities:

• Provide exceptional guest service, responding to guests in a friendly and positive manner
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assist guests with knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
• Work as a team player to meet guests' needs and contribute to the efforts of other departments
• Follow B. F. Saul Company Hospitality Group's guest service recovery program
• Maximize room revenues by following proper selling techniques and utilizing strategies
• Monitor room availability, follow restrictions, and adhere to booking policies and procedures
• Drive sales by up-selling rooms and amenities
• Handle cash and process financial transactions according to B. F. Saul Company Hospitality Group procedures
• Maintain a clean and safe work area, adhering to regulations and hotel emergency procedures

Requirements:

• High school diploma or GED required
• 1+ year of prior guest service experience in a hospitality setting
• Excellent verbal communication skills
• Attention to detail, customer-focused, and ability to perform in a fast-paced environment
• Ability to lift, push, and pull up to 75 pounds occasionally

Additional Information:

• Part-time position with AM/PM flexibility, including some weekends and holidays
• Salary: USD 18-18 per hour