Description
At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.
Acts as a primary point of contact for our customers/sellers. Providing exceptional services and supports to ensure their orders can be executed with great satisfaction.
How You Make an Impact (Job Accountabilities)
- Provide front-line support to our customers via live chats, phones, and email.
- Receive, process, and schedule customer orders and changes, ensuring timely communication across teams.
- Coordinate with other departments to support order fulfillment, sample requests, and general customer inquiries.
- Collaborate with Supply Planner or Warehouse & Logistics teams to maintain accurate scheduling and order status updates.
- Provide back-up support to other members when needed.
- Participate in special projects or assignments as required.
What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)
- Bachelor’s degree or equivalent work experience.
- 2-5 years of experience in customer service, order management, or a related operational role.
- Strong understanding of customer service processes, documentation, and internal controls.
Competencies Desired
- Proficiency in Microsoft Office applications. SAP is preferred.
- Strong communication and problem-solving skills when dealing with customers and internal teams.
- Familiarity with logistics, supply chain coordination, and order processing workflows.
- A logical and analytical approach to problem-solving.
- Service mind, Humble, respectful, and professional,demonstrates courtesy towards, stakeholders, and colleagues.
- Thai nationality required.
Working Conditions / Physical Requirements / Travel Requirements _Working Conditions / Physical Requirements_: Hybrid working