Description
We are seeking a Sr. Solutions Architect (CustomerLake) to join our Field Engineering team in Tokyo, Japan.
Marketing teams face challenges with fragmented customer data and martech stacks that copy data into proprietary silos, while customers expect real-time, personalized experiences. Customer Lake, Databricks' agentic Customer Data Platform (CDP), addresses this issue by unifying first- and third-party data into governed Customer 360 profiles, resolving identities, and using agents to build audiences, recommend next-best actions, and activate campaigns across channels.
As a Sr. Solutions Architect (Customer Lake), you will engage clients across business units and verticals, build relationships with marketing and data stakeholders, position Customer Lake in-depth, and deliver presentations, demos, and POCs that drive informed adoption decisions. You will understand the guardrails and steps needed to successfully land and expand Customer Lake as clients deliver on their customer engagement and growth objectives.
Key responsibilities:
- Provide technical leadership to guide strategic customers to successful implementations on customer data and marketing projects
- Collaborate with GTM leadership and account teams to design and execute high-impact engagement strategies across your territory
- Serve as an expert Solutions Architect building technical credibility with CMOs, heads of marketing technology, data engineering leaders, and marketing and analytics teams
- Enable clients at scale through workshops, POC execution, and developing customer-facing collateral
- Influence product roadmap by translating field-derived, data-driven insights into strategic recommendations for Product and Engineering teams
- Handle complex technical challenges as a tier-3 escalation point for the field
- Establish and refine the sales qualification and POC intake process
Requirements:
- 5+ years of customer data platform (CDP), marketing technology (MarTech), or customer data engineering expertise
- Experience with design and implementation of data and AI applications for marketing and customer engagement
- Deep familiarity with CDP and martech/adtech platforms
- Strong understanding of the customer data landscape
- Experience operationalizing customer data as governed data products
- Experience collaborating with Global System Integrators (GSIs) and third-party consulting organizations
- Hands-on experience building solutions within major public cloud environments
- Undergraduate degree in a technical field such as Computer Science, Data Science, Applied Mathematics, Engineering or similar
- Full professional proficiency in Japanese is mandatory; business-level English proficiency is preferred
Benefits: Databricks provides comprehensive benefits and perks that meet the needs of all employees.