Description
Compensation
$130K – $200K • Offers Equity The final compensation will depend on the location and level at which you are hired.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
About the Role
Ramp is looking for ambitious generalists who want to turn difficult customer and business problems into better products and better ways of working.
In Product Operations, you will own a problem space from investigation through execution and measurement. You might uncover why customers abandon a workflow, build an AI tool that removes hours of manual work, or help a product team bring a new capability to customers. You will work closely with Product, Engineering, Design, Data, and customer-facing teams, combining analytical rigor with the willingness to do the work yourself.
What You’ll Do
- Own customer and operational outcomes. Take responsibility for a defined problem, establish a baseline, and follow through until the experience improves.
- Find the underlying problem. Combine customer conversations, operational observations, and data to distinguish recurring causes from isolated symptoms.
- Make clear recommendations. Use your product sense and business acumen to size opportunities, compare tradeoffs, and help product partners decide where a process change, automation, or product investment will have the greatest effect.
- Build and improve workflows. Create practical tools and automations, including AI-assisted solutions, that reduce repetitive work and improve reliability. Validate outputs and measure whether people actually benefit.
- Bring changes into use with empathy. Own operational readiness, internal enablement, feedback collection, and follow-through after a launch or workflow change.
- Lead across teams. Define metrics, establish owners, resolve dependencies, communicate decisions, and keep important work moving when the path is unclear.
What You Bring
- 2-6 years experience in banking, private equity, consulting, or in product management or business operations roles at a demanding startup. Level and compensation will be determined based on experience and qualifications.
- A record of taking personal ownership and delivering outcomes beyond the initial analysis or recommendation.
- Strong quantitative reasoning: you can work with messy data, check assumptions, and translate findings into a decision.
- Customer curiosity and practical judgment about which problems matter most and how to solve them. Willingness and instincts to go talk to a customer when something is unclear. Ability to prioritize well and work on the most important problems.
- Strong communication skills and the ability to earn trust for your arguments across technical and business teams.
- Resourcefulness, receptiveness to feedback, and evidence that you learn unfamiliar subjects quickly.
- Experience using AI tools to build something or improve a workflow, with a thoughtful approach to checking quality.
Benefits available to all full-time Ramp employees (Global)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
United States
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)