Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
Join our Pharmacy Services Finance Operations team as a Process Improvement Specialist in one of our hybrid locations: Scottsdale, AZ, Irving, TX, Hartford, CT, Northbrook, IL, or Woonsocket, RI.
The Process Improvement group within PS Finance manages cross-functional strategic and operational initiatives, including:
- Strategic assessments
- Targeted assessments
- Process improvement
- Value stream mapping
- Opportunity identification
- Workshop facilitation
- Root cause analysis
- Drafting corrective actions
- Developing control plans
- FOX (Finance Operations Excellence), a fast-paced and highly collaborative approach to problem-solving
As a Process Improvement Specialist, you will:
- Lead process improvement opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans
- Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis/interpretation, and recommendations/report-out
- Run FOX topics with relevant deliverables: problem statement, story/narrative, root cause analysis (5 whys), corrective actions (as applicable), supporting questions, and facilitate the live call
- Utilize FOX, DMAIC, LEAN, 8D, and other relevant methodologies in delivery of results
- Act as an improvement/change agent, supporting efforts from identification through delivery and validation of results
- Develop project charters in conjunction with Subject Matter Experts (SMEs) and stakeholders
- Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts, and value-stream mapping (VSM) tools
- Use Pareto diagrams, 5 Whys, time-series, process control charts, and inferential statistics to support opportunity definition, root cause analysis, and validate results
- Lead working teams through FOX, Improvement, and Assessment projects leveraging project management basics
- Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve, and escalate items to keep projects moving forward in a timely fashion
Required Qualifications:
- 5+ years of experience in internal operations and/or customer-facing services
- 3+ years of experience in problem-solving and/or data collection, reporting, and analysis
- 2+ years of demonstrated experience leading process improvement initiatives resulting in quantifiable benefits
- Lean Six Sigma Black Belt or higher certification
Preferred Qualifications:
- Experience in a highly regulated industry and compliance environment
- Experience with highly complex, inter-connected systems and business processes
- Experience working in a matrix environment
- Experience with Artificial Intelligence, Agentic AI, SQL, Business Intelligence, and Business Automation Tools
- Advanced Statistics/Data Analysis experience
- LEAN certification
- PMP certification
Education:
- Bachelor's degree or equivalent experience
Anticipated Weekly Hours:
- 40
Time Type:
- Full-time
Pay Range:
- $60,300.00 - $145,860.00