Customer Success - EMEA (German speaking)

We are looking for a Customer Success representative to join our team in EMEA, with a focus on German-speaking clients. As a Customer Success representative, you will be part of an early CS team with endless opportunities for impact. You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in EMEA.

Responsibilities:

• Build, maintain and own strong relationships with a book of 40-50 enterprise clients.
• Play a key role in onboarding new clients and driving long-term adoption of multiple products.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own expansion and renewal of accounts within your book of business - this is a commercial role.
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

Requirements:

• 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organisation.
• Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI).
• Commercial experience - you will own renewals and expansion for your book of business, driving towards best-in-class NRR results.
• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organisations, including complex stakeholder environments.
• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
• Must be fluent in English - additional languages are a plus.

Benefits:

• Innovative culture
• Growth paths
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.