DBS Quality Assurance Specialist

We are seeking a DBS Quality Assurance Specialist to join our team. As a DBS Quality Assurance Specialist, you will conduct pre-submission reviews of DBS cases, perform quality assurance checks, and follow up with Relationship Managers and Business teams on documentation gaps.

Responsibilities:

• Conduct pre-submission reviews of DBS cases
• Perform quality assurance checks against established checklist requirements
• Follow up with Relationship Managers and Business teams on documentation gaps
• Maintain case tracking and workflow management
• Monitor submission turnaround times and SLA adherence
• Support investigations of recurring quality issues
• Coordinate ongoing communications with FCC, Business teams, DBS Frontline, and DBS FCC
• Prepare discussion materials for periodic governance meetings
• Maintain issue logs and action trackers
• Provide guidance to Business teams on documentation standards
• Conduct refresher training on submission requirements
• Share lessons learned and common deficiencies

Requirements:

• College/University Degree and/or equivalent experience
• Minimum 5 years of related financial services, compliance or management experience
• Excellent organizational skills
• Excellent written and verbal communication skills
• Strong technology skills including knowledge of applicable compliance or business systems
• Strong ethical compass
• Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses
• Advanced understanding of the regulatory environment in which the Company operates and a strong understanding of key compliance requirements applicable to the business
• Ability to work independently
• Ability to facilitate decision making across groups in the company
• Ability to embrace change; strong change management skills
• Ability to analyze technical information, make appropriate recommendations to decision makers and ability to make decisions

Benefits:

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
• As part of our global team, we’ll support you in shaping the future you want to see