Field Service Engineer II, Arizona

We are looking for a highly motivated Field Service Engineer II, currently located in Phoenix, Arizona, to join our team!

Responsibilities

• Provide on-site service to customers primarily in the Phoenix, Arizona area; including repair and installation of company instrumentation, operation of instruments when needed and managing lab inventories
• Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product under development
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other duties as assigned

Qualifications, Skills, Knowledge & Abilities

• BS in scientific or engineering field
• 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
• Ability to work independently and in a group
• Good people skills
• Talented at building prototypes from preliminary drawings and schematics
• Meticulous and detail oriented. Excellent organizational and verbal and written communication skills
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Ability to travel domestically and internationally, up to 20% of the time. Holding a valid US driver's license is required

Compensation and Benefits

• This role pays between $37 and $42 per hour, if performed in Arizona
• Eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits