Description
AVL Test Systems, Inc. is seeking a motivated, customer-focused Field Service Installation & Support Technician to deliver high-quality installation, commissioning, and support for advanced AVL hardware and software systems.
In this hands-on role, you will manage on-site activities including system setup, configuration, calibration, troubleshooting, and maintenance of cutting-edge test automation and test bed equipment, while ensuring a professional and positive customer experience.
The ideal candidate has experience with wire termination and soldering, strong troubleshooting skills, and the ability to work independently in dynamic environments. A high level of travel flexibility is required, with up to 90% travel, offering the opportunity to work with diverse customers and technologies across various locations.
Responsibilities:
- Act as Liaison and company representative with customers. Represent AVL with the highest level of professionalism.
- Overall installation leader, working alone, or with skilled trades to complete Mechanical and electrical installation in an on time every time fashion
- Install and support mechanical and electrical installation and termination of field wiring and pneumatic/hydraulic systems. Verify against drawing
- Power up / troubleshoot equipment
- Final electrical quality inspection of equipment
- Initial system checks in preparation for commissioning.
- Document discrepancies and feed back to engineering
- Troubleshoot and repair products and systems to AVL specifications following defined processes.
- Professional and timely completion of service progress reports, expense reports and other administrative responsibilities as required.
- Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
- Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
- Perform in-house repair, postproduction operation tests of new equipment as required.
- Perform manufacturing shop floor tasks as assigned by manager.
- Maintain a safe and clean work area in accordance with 5S standards.
- The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
- Ability to present informal operator instruction on AVL products and test systems
- Timely follow up on items and the ability to drive issues to closure.
- Maintains assigned calibration equipment.
- Complete all applicable safety training.
Qualifications/Skills:
- Associate’s degree in engineering or equivalent trade school
- Experienced reading / interpreting USA ladder and European IEC book prints
- 2+ years’ experience with test automation equipment and test bed operations
- Leadership/ coordinator experience
- Understanding of electrical and mechanical processes
- Knowledge of complete test cell operation and its contents is a bonus
- Excellent verbal and written communication skills
- The ability to cope with negative feedback from customers, exhibit patience and possess excellent listening skills
- Able to read / understand control circuits. Power up / troubleshoot equipment.
- Must be willing to travel 90%+
AVL provides a competitive compensation and benefits package to all direct hires. Specific benefit details and offer packages will be communicated during the interview and/or offer stage.