Global Aid Account Manager

The Opportunity

Flexport.org is the humanitarian arm of Flexport, serving nonprofits, NGOs, and mission-driven organizations that need reliable logistics solutions. As a Global Aid Account Manager, you will own complex and high-impact partner relationships, spanning multiple shipping modes and trade lanes. You will shape these relationships, provide strategic guidance, and help partners optimize their supply chains.

Responsibilities

• Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts
• Lead RFP bids and contract renewals end-to-end
• Serve as a strategic partner to nonprofits, NGOs, and mission-driven organizations, analyzing their supply chain operations to identify areas for improvement
• Lead high-impact business reviews that drive real decisions and provide tailored recommendations
• Drive expansion across Flexport's full product suite, meeting or exceeding program growth and retention targets
• Collaborate with internal teams on solutions that require alignment and creative problem-solving
• Mentor account teammates and share best practices
• Use AI-enabled tools to automate and improve internal and partner-facing processes

Requirements

• 5+ years in account management, business development, or a similar partner-facing role
• Background in logistics, supply chain, humanitarian aid, or international development preferred
• Track record of independently managing and growing a complex, multi-product book of business
• Deep understanding of global trade and supply chain operations across multiple modes
• Comfort operating in ambiguous or novel situations, with strong judgment and commercial instincts
• Genuine curiosity about the humanitarian and development space
• Natural tendency to develop others and a compliance-first mindset

Benefits

• Ownership of Flexport.org's most complex and meaningful partner relationships
• Visible role in shaping the Flexport.org account team
• Opportunities to contribute to team playbooks, onboarding content, and process improvements
• Front-row seat on Flexport.org's mission to deliver aid to those in need
• Competitive compensation, comprehensive benefits, and a vibrant company culture