Digital Enablement Specialist

Prudential is seeking a Digital Enablement Specialist to join its Distribution Digital Enablement team. The successful candidate will support the strategic vision for the agency's digital proposition, focusing on end-to-end roadmap of the agency digital platforms to drive productivity, improve customer engagement, and increase sales conversions.

Responsibilities:

• Assist in implementing strategic projects for the Agency's digital applications to optimize sales processes and increase conversions.
• Gather and analyze data to identify opportunities for enhancing operational efficiency, user productivity, and overall user experience.
• Ensure the quality and operational readiness of each release by collaborating closely with Technology and Quality Assurance teams during UAT reviews.
• Track and monitor the status of projects, issues, and action items.
• Support the development and maintenance of project plans, timelines, and budgets.
• Escalate risks/issues encountered during execution and follow up on actionable items/mitigations.
• Collaborate with various stakeholders across function groups to ensure alignment and successful project delivery.
• Manage day-to-day execution of change management activities, including communication campaigns, training programs, content crafting, and stakeholder engagement workshops.

Requirements:

• At least 3-5 years of experience in digital transformation project management and execution roles, preferably in the financial or insurance sector.
• Ability to work in a fast-paced, agile environment and adapt to changing priorities.
• Strong stakeholder management skills, with the ability to engage diverse audiences.
• Innovative and collaborative mindset.
• Excellent analytical and problem-solving skills.
• Proficiency in MS Office Suite, JIRA, and Confluence.
• Good understanding of project governance, execution, and risk management standards.