Description
The Global Partnerships team at Mastercard is seeking a Manager, Operational Optimization to cultivate and manage strategic relationships with key players across the payments ecosystem. The Optimization Manager will work closely with internal teams and external partners, providing technical and strategic support to ensure the successful deployment of Mastercard's products and services.
Responsibilities:
- Resolves day-to-day technical/operational issues, customer issues, and assigned delivery projects
- Partners with cross-functional teams, including Sales, Tech, and Product, to support internal development and implementation of new products and technology enhancements
- Establishes close working relationships with key stakeholders within Mastercard and customer's Technology and Operations teams
- Acts as central point of contact for customers on topics relating to Technology and Operations
- Enhances customer experience by driving business growth with portfolio optimization, emerging technologies, and finding faster ways to get work done with sustained quality
- Analyses and improves customer operational performance and profitability through back-office reviews
- Identifies and arranges for training and communication of operational enhancements
- Participates in and contributes to account planning with customer and internal partners to prioritize strategic, mutually shared objectives
- Works with internal colleagues to ensure customer's compliance with all Mastercard technology enhancements
- Executes project initiatives and develops quantitative/qualitative reports
- Improves product offerings by communicating customers' feedback to Product Management and applicable internal teams
Requirements:
- Deep technical expertise, proven through prior roles in Technical Operations, Software Development, or Technical Project Management
- Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal Mastercard organization
- Experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management
- Ability to manage complexity and simplify for customers and key stakeholders
- Demonstrated operational excellence in managing escalations and timely responses
- Ability to grasp technology details and translate them into solutions and/or to address business opportunities
- Strong analytical/problem-solving and planning skills
- Ability to quickly learn, explain, and bridge the gap between the business, product, and technology that supports it
- Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving, and acting on feedback
- Ability and willingness to provide off-hours support to customers if needed
- College/University degree or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience