Description
NVIDIA is seeking a Senior HPC Support Engineer – Ethernet / AI Infrastructure to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products.
As a member of our NVEX Global Technical Support team, you will be a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered.
Responsibilities:
- Resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.
- Respond to customer product support inquiries via telephone, email or conference calls.
- Resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
- Participate in multi-functional team meetings and give feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
- Develop, re-define and document standard methodologies to provide to internal teams (Support/R&D) for support process and improvements.
Requirements:
- 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
- Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.
- An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
- Excellent communication, presentation/oral/verbal and written English skills.
Preferred Skills:
- Knowledge and working experience with the following:
+ Experience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts. + Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD). + Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN. + Shell Scripting (Python, bash, Ansible, yaml, etc…). + Effective and comprehensive fixing / debugging methodology.
Benefits:
- Highly competitive salaries.
- Comprehensive benefits package.
- Equity eligibility.
The base salary range is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 207,000 USD for Level 4.