Technical Account Manager, Billing

Job Overview

As a Technical Account Manager, Billing at Stripe, you will strategically support Stripe's billing user segment consisting of complex and high-growth billing companies.

Responsibilities

• Provide a gold standard experience to your assigned accounts' key stakeholders.
• Work with the wider Operations team to enable a gold standard experience across teams interacting with users.
• Foster long-term user relationships that grow loyalty to Stripe and its products.
• Work cross-functionally to provide and implement operational solutions on various subjects.
• Lead user-facing meetings and collaborate on the design of support offerings.
• Create user-facing content for long-term solutions.
• Partner with other Technical Account Managers to deliver differentiated technical support.
• Engage in frequent on-site visits with billing users to deepen relationships and deliver strategic guidance.
• Drive publication of user case studies.

Requirements

• 10+ years of experience in enterprise-level client-facing work.
• Demonstrated expertise supporting billing companies and technical challenges.
• Strong product sense and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations.
• Familiarity with APIs and SQL.
• Proficient in technical troubleshooting and client relationship management.

Preferred Qualifications

• Operations-savvy mindset.
• Experience in small to medium scale project management.
• Strong organizational skills.
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL.
• Experience in the payments industry.