Description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers.
The Payment Operational Support Lead supports the operational functions for Commercial Card Payment Operations while partnering across the organisation to deliver HSBC’s strategic vision. The role focuses on US Commercial Card Payments and the related reconciliation activity that underpins effective control and risk management.
You’ll oversee day-to-day processing across onshore and offshore teams while keeping service levels and deadlines on track. Working closely with partners in Product, Service and Technology you’ll support change activity including projects and testing.
Success means consistent, well-controlled operations with issues resolved quickly, risks identified early and client journeys improved through practical operational efficiencies.
This role gives you the scope to shape how Commercial Card Payment Operations performs day to day - from workflow and service levels to controls and reconciliations. You’ll work across teams and functions to solve issues quickly, improve processes and support change that enhances client journeys.
As our Global Payments Solutions Payment Operational Support Lead, you will:
- Manage daily workflow across onshore and offshore teams supporting Commercial Card Payment Operations
- Oversee BAU operational activity ensuring policies and controls are followed and escalations are handled effectively
- Steer team delivery to meet SLAs and regulatory deadlines while completing critical ad-hoc requests
- Identify efficiencies and strengthen coverage across the operation using Commercial Cards and reconciliation expertise
- Partner with Product, Service and Technology to deliver project and testing activity that supports service and control outcomes
- Resolve issues in a timely manner by evaluating root causes, risks and practical solutions with managers and staff
- Build partnerships across a variety of businesses to improve operational efficiency and enhance client journeys
- Review internal accounts to identify potential risk items and support appropriate escalation and remediation
You´ll likely have the following qualifications to succeed in this role:
- Bring banking expertise including reconciliation and US Commercial Card Payments knowledge
- Demonstrate hands-on experience in Commercial Card Payment Operations and associated control activity
- Apply problem-solving and risk management experience to identify issues early and implement effective fixes
- Use strong communication skills across interpersonal, written and verbal or presentation settings with varied stakeholders
- Show experience working across onshore and offshore teams and coordinating delivery across time zones
- Apply Operational Excellence approaches such as lean or six sigma, or equivalent demonstrable experience embedding continuous improvement tools
- Use strong time management and organisational skills to manage competing deadlines and ad-hoc priorities
- Demonstrate understanding of end-to-end processing and investigation platforms and related operational service activities
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.