Lead Piercer (Part-Time)

At Mejuri, we're not your run-of-the-mill piercing studio,we're a vibrant community of artists, explorers, and jewelry enthusiasts. As our Piercing Lead, you'll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come true.

Responsibilities:

• Oversee the piercing customer journey from start to finish
• Possess a calm and professional demeanour in piercing services
• Act as an ambassador of Mejuri and promote customer awareness about the brand
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services
• Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio
• Explain proper aftercare to each client
• Thoroughly explain service procedure and risks to clients
• Lead by example and validate the quality of the in-store customer experience
• Ensure positive customer experience and promotion of services offerings

Operations:

• Oversee and manage all aspects of the piercing studio
• Support inventory management and feedback with Operations Lead & Store Services team
• Ensure health and safety standards are maintained
• Uphold legal compliance in all customer interactions
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment
• Support the check up and downsizing process for each individual client
• Style, stack, and suggest products for piercing clients
• Build piercing appointment occupancy
• Communicate with Store Services to order necessary piercing equipment
• Ensure all legislated paperwork and client record keeping is met and maintained

Requirements:

• 2+ years experience with needle piercing
• Experience working with threadless jewellery
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications
• Experience working with an autoclave or statim
• Have or be registrable with local law enforcement or meet requirements by area for permits
• Understanding of local market piercing law requirements
• Strong knowledge of health and safety protocols surrounding piercing procedures
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication & customer service skills
• The desire to work in a fast-paced, entrepreneurial environment

Benefits:

• You keep 100% of the tips you earn
• Regular feedback via performance reviews
• A robust in-house retail learning program
• Generous product discount!