Customer Enablement Manager

Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As a Customer Enablement Manager, you’ll work directly with some of Figma's largest customers to help them get the most value from the Figma platform.

You will:

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
• Document proactive engagement strategies as part of high-quality, bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments,from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Requirements:

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Nice to have:

• Experience using Figma or working with design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development

Figma offers:

• Annual base salary range: $127,000-$269,000 USD
• Equity to employees
• Competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement