Collections Supervisor

MediCard Phils., Inc. is seeking a Collections Supervisor to manage the collections process within the Billing and Collections Department. The role involves ensuring timely and efficient collection of receivables, minimizing bad debt, and maintaining positive relationships with HMO partners.

Responsibilities:

• Oversee the end-to-end collections process for all accounts, ensuring timely payment of invoices.
• Develop and implement strategies to reduce outstanding receivables and minimize overdue accounts.
• Handle escalated issues related to delayed or disputed payments, working closely with partners to resolve discrepancies.
• Ensure compliance with contractual terms and regulatory requirements in the collection process.
• Lead, coach, and supervise the collections team, including task delegation, performance monitoring, and conducting regular evaluations.
• Identify skills gaps within the team and facilitate ongoing training and development programs.
• Foster a positive and results-driven work environment that encourages teamwork and continuous improvement.
• Continuously evaluate and improve collections processes to enhance efficiency, reduce receivable days, and improve cash flow.
• Collaborate with the billing team to streamline communication and address any billing-related issues that impact collections.
• Utilize automation and technology to enhance the collections workflow where applicable.
• Work closely with the billing team to ensure alignment between invoicing and collections activities.
• Collaborate with customer service, finance, and other relevant departments to address any concerns related to collections.
• Provide regular reports and updates to the AVP on collections performance, key metrics, and team activities.
• Monitor and analyze collections data, including aging reports, payment trends, and bad debt performance.
• Prepare and present regular collections reports to the AVP, highlighting achievements, challenges, and recommended actions.
• Support the AVP in financial forecasting and budget planning by providing insights into cash flow and receivables.
• Build and maintain strong relationships with key clients to ensure smooth collections and timely resolution of disputes.
• Conduct regular follow-up and meetings with partners to review account status, payment schedules, and any outstanding issues.
• Ensure that all customer interactions reflect the company's commitment to service excellence.
• Ensure that all collections activities are in compliance with internal policies, industry standards, and legal regulations.
• Support audits by maintaining accurate and complete records of collections transactions and communications.

Requirements:

• Bachelor's degree in finance, accounting, business, or a related field
• 5+ years of experience in collections, with at least 2 years in a supervisory or lead role
• Experience in healthcare collections, particularly with accounts, is highly preferred
• Strong negotiation and conflict resolution skills
• Ability to analyze data and develop actionable strategies for improving collections
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams
• Proficiency in collections software and systems