Description
We are seeking a Payroll Support professional to join our team. As a Payroll Support specialist, you will provide technical support to clients using the Domínio payroll system. Your main responsibilities will include:
- Providing functional support via phone, ensuring clear, empathetic, and efficient service.
- Clarifying doubts and guiding clients with assertiveness, promoting a positive experience.
- Focusing on problem resolution and continuous improvement of the service provided.
- Understanding the client's journey and directing them according to their specific needs.
- Mediating requests for adjustments and corrections with the Product teams.
- Promoting Thomson Reuters values and behaviors in daily work.
- Staying up-to-date on offered solutions and current legislation in the payroll area.
To be successful in this role, you should have:
- Residence in São Paulo and surrounding areas, with availability for hybrid work.
- Completed or ongoing higher education in Accounting Sciences, Human Resources, Administration, or related areas.
- Experience in customer service.
- Ability to work with goals and focus on results.
- Adaptability to structured processes and organized routines.
- Good communication, empathy, and teamwork skills.
Preferred qualifications include:
- Previous experience with the Domínio solution.
- Previous experience in the payroll area.
In return, we offer:
- Hybrid work model.
- Flexibility and work-life balance.
- Professional development and growth opportunities.
- Competitive benefits package.
- Global culture recognized for inclusion and belonging, flexibility, and work-life balance.