Description
This is an External Readiness role within the Pensions and Savings Stakeholder Engagement and Comms team at HMRC. The team supports large, high-profile change across Pensions and Savings and with industry partners. The role involves building strong relationships with external organisations, setting clear expectations, and driving plans, evidence, and assurance needed for successful implementation of change.
The successful candidate will be the project's focal point for external readiness and engagement, building on and maintaining existing targeted external engagement and communications plans, segmenting audiences, and tailoring materials to drive clarity and timely action from stakeholders.
Key responsibilities include:
- Acting as the single point of contact for external readiness with key industry and representative stakeholders
- Building and maintaining existing targeted external engagement and communications plans
- Leading and further developing the approach to service go-live from the external readiness perspective
- Running and developing existing readiness assessments
- Leading and supporting existing effective readiness forums/working groups
- Using customer and user insight and research to inform communication and interventions
- Producing clear, targeted products such as briefings, decks, FAQs, newsletters, and guidance
- Maintaining and developing existing governance and RACI Matrix across external readiness streams
- Contributing to core programme management artefacts and providing senior-level assurance on external readiness status and risks
The role requires experience establishing and chairing external industry forums or working groups, commissioning or using qualitative/quantitative research to shape communications and change plans, and demonstrable experience of collaborating and partnering across a wide range of stakeholders to achieve complex outcomes.
The salary for this role is GBP 58,541 - 72,711 per year.
Benefits include a Civil Service Defined Benefit Pension scheme, flexible and hybrid working policies, a generous leave allowance, and family-friendly policies.