Sales Operations Manager

Discord is seeking a Sales Operations Manager to support its ad sales leaders in building pipeline and business health metrics, quota setting, bottoms-up planning, and revenue forecasting. The successful candidate will be responsible for standing up these processes from the ground up and leading strategic projects to enable the sales organization to scale.

Responsibilities:

• Own revenue forecasting and pipeline management, synthesizing point of view on revenue growth, risks, and opportunities to leadership on a weekly and monthly cadence
• Instrument and define pipeline and business health metrics on Salesforce instance, building analytics infrastructure from the ground up
• Lead strategic assessments for new opportunities, including new market expansion, sales team scaling, and go-to-market optimization
• Partner independently with sales leadership on territory design, account segmentation, and coverage models to maximize revenue potential and seller productivity
• Lead annual and quarterly goal-setting process, ensuring quota targets are data-driven, equitable, and support business ambitions
• Analyze sales cycle trends, win and loss patterns, and conversion rates to surface actionable insights that improve sales effectiveness
• Drive continuous improvement of processes, tools, and workflows across the business to increase efficiency, reduce friction, and increase selling time

Requirements:

• 9+ years of hands-on, individual contributor experience in strategy and operations or sales operations at a fast-growth company or in management consulting
• Genuine excitement about building a function from ambiguity, not just operating an established one
• Executive presence and strong, independent stakeholder management
• Proven track record of developing analysis that yields actionable insights and executive-level strategic recommendations from complex data sets
• Proven, hands-on AI adoption in day-to-day work, including agentic workflows, automated analysis, and AI-assisted deliverables
• Experience with CRM systems, such as Salesforce, and proficiency in analytics tools

Benefits:

• The US base salary range for this full-time position is $232,000 to $261,000 + equity + benefits