Description
Electronic Arts creates incredible entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people globally. It's a place where creativity thrives, new perspectives are welcomed, and ideas matter.
The Live Support Operator plays a key role in ensuring smooth matchday operations and excellent data quality.
You will serve as the first point of contact for internal and external stakeholders during live football matches. You will prepare and monitor tracking systems and tools, oversee live data creation and transmission processes, perform troubleshooting in case of technical issues, and communicate with clients. You will maintain data accuracy and quality standards through monitoring of football matches.
Responsibilities:
- Prepare matches, including system calibration, stakeholder communication, and production environment testing
- Monitor tracking systems and tracking operator performance during live games
- Oversee live data creation and delivery flows, including data and threshold sanity checks
- Prepare match reports
- Ensure proper data storage and documentation
- Handover data to post-match analysis teams
Qualifications & Skills:
- Enrolled as a student
- Fluent in German with basic English skills
- Available for weekend and night shifts
- Experience with basic computer applications
- Detail-oriented mindset
Electronic Arts offers equal opportunities. All employment decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, disease, pregnancy, marital status, family status, military status or any other characteristic protected by law.
Benefits:
- Comprehensive benefit packages, tailored to meet local needs, which may include medical insurance, mental wellbeing support, pension plan, paid time off, family leave, free games and more