Manager, Technical Consulting

Salesforce is seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. As a Manager, Technical Consulting, you will play a meaningful part in managing, training, and building the careers of our technical consulting team. You will use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 50% billable (Manager) and 25% (billable) and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce’s Industries Cloud.

Responsibilities:

• You’ll have up to 15 direct reports (manager), under your scope of responsibility.
• You will be required to deliver technical work (as a technical/senior technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants/Architects/Managers.
• You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise.
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud.
• Ensure the success of these teams while securing the highest CSAT and business outcomes.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce.
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.
• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance.
• Practical fluency using AI coding assistants and modern development ecosystems to maximize daily development velocity, document custom code, and maintain strict platform security standards.

Minimum Requirements:

• 10+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 5+ years of people management experience.
• Strong application design skills combined with strong data, integration, and security architecture skills.
• Expertise in one or multiple of Salesforce Industries Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio or respective domain (finance domain).
• Integration Architecture (Must have).
• Platform Security (Must have).
• Identity and Access Management / Integration Security.
• Sharing and Visibility (Must have).
• Data Architecture and Management (Must have).
• Architectural Design Patterns.
• Apex Design Patterns (Must Have).
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others).
• Proficiency in English.

Benefits:

• Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.