Description
The Senior Specialist – Application Management is responsible for handling LSEG Post Trade Solutions Trade Agent Equites Production Support Team.
The Support Team within TA handles the Level 2 support for primarily production and some of the other Non Production Envs.
Provides specialised application support, configuration and maintenance of Linux, Control-M, Oracle, SQL, AWS.
Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support.
Strong business knowledge is required for working with business teams during investigations.
They need to be domain experts in the technologies used by the applications supported. Whilst full scale coding and technical development isn’t expected minor code changes and testing will be required.
Must be a self-motivated problem solver with the ability to prioritise workload amongst the team.
Key Responsibilities:
- Act as Subject Matter Expert / Support in all issues related to the ForexClear platform from a technical and business perspective
- Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible
- Support of a critical element of the London financial infrastructure
- Noticing anomalies in a running system before they become incidents
- Design solutions for longer term fixes for application bugs and small functionality enhancement requests
- Issue management and follow up with development and project team
- Non-production batch run and monitoring in Control-M and issue resolution
- Escalation and management of issues to resolution
- Liaise with infrastructure teams to manage Trade Agent environment – DB, Unix, MQ, Storage, portal, Networks, A
- Issue tracking and analysis
- Release coordination and implementation
- Support BAs, tester, risk analysts in a scrum-like setting
- Update relevant WIKI/ documentation with changes
- Maintain working relationship with development team, business teams and business management
Person Specifications:
- Degree educated, preferably in a technical discipline
- Excellent problem-solving and analytical skills
- Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skills
- Scripting skills (UNIX shell scripting: bash, korn shell)
- Hands-on in version control repository (Ideally bitbucket, Gitlab)
- Understanding of product development lifecycle and agile methodologies
- Strong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage
- Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository like GIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc.
- Experience in diagnosing and resolving complex problems
- Experience of the Murex (3.1) application desirable but not an explicit requirement