Description
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As a Financial Crime Operations Senior Lead, you will be responsible for developing and managing a team of Financial Crime Operations Team Leads and Specialists for specific SME areas. Your key objective is to ensure the effective assessment and mitigation of risks related to high-risk customers, while strictly adhering to AML/CFT regulations and aligning with Wise's risk appetite and internal policies.
Responsibilities:
- Leadership and people development: Drive team performance and cultural excellence to support sustainable business growth. Lead by example, demonstrating values and work ethic that inspire accountability, proactive problem-solving, and a growth mindset.
- Performance management: Foster a culture of excellence in your team by consistently meeting KPIs and SLAs in our metrics-driven environment.
- Operational management: Turn high-level plans into actionable changes and lead your team to success. Create phased implementation plans to minimize disruption and set clear metrics to track progress.
- Quality assurance: Ensure the highest quality standards for your group's tasks by making decisions within established frameworks.
- Domain knowledge and expertise: Be a subject matter expert in Financial Crime areas with the ability to train and coach your team.
- Project management: Effectively Lead projects from start to finish, prioritizing tasks and maintaining documentation.
- Planning and execution: Ensure operational area plans are set in place and provide insights to other stakeholders.
- Stakeholder management and communication: Lead complex projects with multiple stakeholders, setting priorities and ensuring timely delivery.
Qualifications:
- Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications.
- 9+ years of experience in areas such as Know Your Customer (KYC)/AML, financial crime, compliance, or a related field within financial services.
- At least 5 years of experience leading small to medium-sized teams.
- Advanced understanding of the regulatory framework surrounding KYC, FinCrime, regulatory or operational compliance.