Specialist, CRP & Customer Service

We're looking for a Specialist, CRP & Customer Service to join our team in Guangzhou. As a Specialist, you will be responsible for handling customer complaints and providing excellent service.

Responsibilities:

• Handle customer complaints and enquiries through various channels
• Provide solutions and respond to customer concerns in a timely manner
• Collect and verify information, communicate with relevant departments, and make decisions on case handling
• Ensure compliance with regulatory requirements and company guidelines
• Assist in regional complaint management and reporting
• Provide frontline service and promote operational information
• Perform statistical analysis and reporting

Requirements:

• Bachelor's degree or above in Law, Medicine, Finance, Insurance, or related fields
• Experience in regulatory complaint handling, regional complaint management, report writing, and consumer protection is preferred
• Good communication and interpersonal skills, with ability to write fluently in Chinese and English
• Strong customer service skills, negotiation abilities, and problem-solving attitude
• Responsible, patient, mature, and team-oriented, with strong learning and stress-handling abilities