Senior Customer Operations Specialist

We are seeking a Senior Customer Operations Specialist to join our team in Arlington, VA. As a Senior Customer Operations Specialist, you will play a critical role in ensuring smooth execution of our end-to-end order fulfillment process for our enterprise customers in North America.

Responsibilities:

• Manage purchase orders and order fulfillment for customers in North America, ensuring accuracy and timely processing.
• Coordinate with Sales, Finance, Supply Chain, and logistics partners to ensure timely delivery of customer orders and resolve issues.
• Act as the main point of contact for customer queries regarding order status, shipping, and invoicing.
• Identify process development needs and propose improvements to enhance customer operations.

Requirements:

• 5+ years of experience in supply chain operations, order management, or related roles in global logistics.
• Experience working with large carriers and ERP systems, specifically NetSuite, is a plus.
• Proven ability to work independently and as part of a team.
• Exceptional attention to detail and a customer-first mindset.
• Excellent written and spoken English.
• Minimum Bachelor’s degree in business, operations, supply chain, or equivalent practical experience.

Benefits:

• Opportunity to work with cutting-edge virtual and mixed reality technology.
• Low-hierarchy culture with flexible working conditions.
• 20 days of holidays plus bank holidays.
• Premium employee medical coverage with life insurance and disability benefits.