AVP - CRM

We are currently seeking an experienced professional to join our team in the role of AVP - CRM.

Principal responsibilities:

• Extract and analyse data using Python and SQL to support marketing campaign launches on cloud platforms.
• Implement automation toolkits and Python-based solutions to streamline day-to-day processes and improve productivity.
• Ensure timely delivery of outputs and communicate progress and outcomes clearly to all stakeholders.
• Stay open-minded and adaptable, with the resilience to thrive in a dynamic, fast-changing environment.
• Demonstrate leadership capability to support effective decision-making and structured problem-solving as a data analyst.

Requirements:

• University degree in Business Administration, Computer Science, Mathematics, Statistics or other related discipline with minimum 5 years' working experience on data analytics.
• With solid experience of data development, process automation, campaign leads / event triggers deployment, customer data analysis to drive omni-channel customer life cycle management.
• Strong programming skill such as SQL, Python, or SAS.
• Experience with cloud platform such as Google Cloud, Azure, etc.
• Experience in banking industry, customer relationship management, batch/real-time lead generation and decisioning, enterprise solution is a plus.

Benefits:

• HSBC is committed to building a culture where all employees are valued, respected and opinions count.
• We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.