Compliance and Investigations Specialist

At AIA we're creating a healthier, more sustainable future for everyone. We're looking for ambitious people to join our team and help shape this future.

About the Role We are seeking a Compliance and Investigations Specialist to advise on and support the effective implementation, oversight, and ongoing enhancement of the Group Case Management and Investigation Standard (CMIS), the Group Whistleblowing Standard (WBS), and the Group Anti-Fraud Standard (AFS).

Responsibilities

• Advise on and support the effective implementation, oversight, and ongoing enhancement to CMIS, WBS, and AFS across AIA Group and BUs
• Work closely with Group Forensic Investigation Unit (FIU), Group Employee Relations, and Business Units (BUs) stakeholders to promote consistency in interpretation and application of the Standards
• Oversee the CMIS system and respond to enquiries on usage and case management matters
• Support the line manager and RC Management in all matters relating to whistleblowing and anti-fraud management

Key Responsibilities

Case Management and Investigation Standard (CMIS)

• Support triage of cases in line with CMIS protocols, propose triage outcomes, and support preparation of senior management communications
• Prepare governance reports and management information
• Follow up on case management timelines and ensure proper records are maintained and updated

Whistleblowing (WB) Case Management

• Monitor the WB hotline (email and system) to ensure timely management of cases
• Review whistleblowing reports, assess allegations, draft responses to WB to seek information, and keep them abreast of case development
• Coordinate and support the end-to-end case lifecycle, including follow-ups with BUs / investigation teams and WBs
• Advise on and support case assessment and recommend appropriate escalation and closure actions

Anti-Fraud Management and Coordination

• Track and monitor fraud cases escalated to Group, including investigation progress and outcomes
• Support review of non-termination / consequence management requests, providing recommendations

Governance & Reporting

• Participate in preparation of Group-level reporting, including Quarterly ORC reporting, ExCo dashboards, Monthly management reporting, and Other ad-hoc MI requests
• Prepare and consolidate management information (MI), including data collation, validation, and analysis
• Ensure reporting outputs are accurate, timely, and of high quality

Business Unit Oversight & Advisory

• Support BUs by providing guidance and advice on WBS, AFS, and CMIS practices
• Monitor BU practices and escalate observations relating to consistency and adherence to Group standards

Programme & Governance Framework Development

• Advise on and support ongoing enhancement of WB and Anti-Fraud frameworks
• Support thematic reviews, benchmarking, and continuous improvement initiatives

Awareness & Culture

• Support planning and implementation of Group-wide awareness initiatives, including Speak-up campaigns, Training materials, videos, and communications

Stakeholder Management

• Engage and collaborate with stakeholders across Group and BUs
• Provide coordination across Risk & Compliance, Legal, HR, and FIU/ BIU and business/function teams

Requirements

• 3-4+ years of experience in compliance, investigations, audit, legal, or risk
• Strong analytical, judgement, and case assessment skills with a strong awareness of risk and potential reputational implications
• Experience in handling sensitive matters and engaging with stakeholders across functions
• Experience in whistleblowing, investigation, or fraud risk management would be advantageous