Senior Program Manager

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

We're looking for a Senior Program Manager to join the Strategic Program Management team in Dublin. Our team helps drive Fin's most important company priorities, from company objectives to critical cross-functional projects and programs.

What will I be doing?

• Partner with company leadership to drive Fin's highest-priority initiatives, from company objectives to critical cross-functional projects and programs.
• Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward.
• Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution.
• Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions.
• Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed.
• Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity.
• Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results.
• Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership.
• Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective.
• Live our company values and be a role model for the people and teams you work with.

What skills do I need?

• You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus.
• You're a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward.
• You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You're equally comfortable defining an approach and rolling up your sleeves to deliver it.
• You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed.
• You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment.
• You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations.
• You're proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion.
• You're an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership.

Benefits

• Hybrid working policy, with at least three days per week in the office
• Support for health and wellbeing, family, time away from work, and financial future
• Opportunities for growth and development