Fraud Operations Associate

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud.

Responsibilities

• Case Management:
• Own and work associate level queues that are assigned to the Fraud Operations team
• Develop and implement scalable operational processes for fraud management
• Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
• Achieve company-level goals around financial fraud losses

• Case Escalations & Incident Handling:
• Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
• Participate and help in streamlining fraud operational workflows around transaction review and account investigations
• Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

• Project & Roadmap Ownership:
• Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
• Able to use AI tools to elevate & enhance queues and projects
• Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

Requirements

• 3+ years of experience in a fraud, risk or related operations role
• 1+ year of experience leading projects or workstreams end to end
• Demonstrated ability to use data to investigate issues, spot trends, and support decisions
• Strong verbal and written communication skills, including with cross-functional partners
• Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
• Ability to collaborate and work with a team on projects and process improvements.

Bonus points

• Familiarity with SQL or other data query tools
• People management or team lead experience
• Experience using AI tools to improve operational workflows
• Experience in fintech, payments, or banking industries

Compensation

The expected salary range for this role is $76,800-$96,000 CAD.