Sr. Customer Success Manager

The Sr. Customer Success Manager role plays a critical part in Okta's growth and retention trajectory. You will report to the Regional Manager, Customer Success, and be responsible for complementing Okta's innovations with customers' business objectives.

Responsibilities:

• Deliver Customer Value: Develop strong customer relationships, understand their business goals, and ensure retention and happiness.
• Drive for results: Design and execute proactive success plans and Strategic Business Reviews.
• Win as a team: Champion customers internally and mobilize cross-functional partners.
• Represent the customer's voice: Gather and surface feedback for continuous improvement.
• Guide customers forward: Identify and communicate relevant new products and features.
• Identify renewal risk and collaborate with internal teams to remediate.

Requirements:

• 5+ years of experience in customer success, account management, or consulting.
• Solid track record of delivering exceptional customer experiences.
• Strong emotional intelligence and relationship management skills.
• Exceptional presentation and communication skills.
• Strong listening and analytical skills.
• Good technical and problem-solving skills.

Benefits:

• Health, dental, and vision insurance.
• 401(k).
• Flexible spending account.
• Paid leave.

Salary Range: $151,000-$207,900 USD