Library Information Assistant - Riverside Library

The New York Public Library (NYPL) seeks a Library Information Assistant to serve patrons of all ages at the Riverside Library. The successful candidate will be a creative customer service expert with a passion for helping people explore resources.

Key Responsibilities:

• Provide circulation/reference service and instruction to library patrons using print, media, and digital resources.
• Answer questions from the public in person, over the telephone, and electronically.
• Perform community outreach to promote library services.
• Assist in planning and delivering library programs for children, teens, and adults.
• Instruct patrons on the use of the Internet, computer applications, and other Library services.
• Assist with fines and fees management, collection development, reserves, and opening/closing procedures.
• Ensure patrons follow library policies and procedures.
• May take responsibility for the facility, staff, and operations in the absence of the Library Manager.

Required Education & Experience:

• Bachelor’s degree with a strong, well-rounded liberal arts background.

Required Skills:

• Public service experience with diverse patronage.
• Interpersonal, oral, and written communication skills.
• Teamwork and collaboration.
• Appreciation of literature and desire to encourage reading.
• Strong organization and planning skills.
• Computer and technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices.
• Knowledge of computer services, online searching, social media, and reference resources and databases.

Benefits:

• The Library values being Helpful, Resourceful, Curious, and Welcoming and Inclusive.
• Work Environment: Public service library.
• Physical Duties: Move and transport up to 15 lbs, remain in stationary position for periods of time, daily use of a computer.
• Schedule: 35 hours per week during branch hours.