Description
As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
Key responsibilities include:
- Collaborating with other managers to ensure the success of the shopping experience of the overall store
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Providing brilliant customer service and coaching a team to do the same
- Delivering KPIs and other performance indicators
- Leading operations and being comfortable doing this alone in the absence of more senior management
The ideal candidate will have:
- Previous line management responsibilities in a fast-paced, operational environment
- Experience of leading a team in a customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Ability to manage employee relations issues, including performance and absence management
In terms of benefits, Sainsbury's Supermarkets Ltd offers:
- A discount card providing 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- An annual bonus scheme based on company and individual performance
- Free food and hot drinks provided in stores
- Generous holiday entitlement, maternity and paternity leave
- Pension matching 4-7.5% of contributions
- Share scheme allowing investment at discounted rates
- Wellbeing support, including emotional support, counselling, legal and financial advice
- Colleague networks for personal development
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, and more