Salesforce Administrator

Success Academy is seeking a Salesforce Administrator/Business Analyst to join the Enrollment Team. The successful candidate will be responsible for the day-to-day configuration, support, ad-hoc reporting, maintenance, and improvement of Success Academy's Salesforce application.

Key Responsibilities

• Gain in-depth knowledge of the Enrollment data model in Salesforce with a focus on enhancing data flow, dependencies, and implications on downstream systems.
• Manage the user experience and setup of user interfaces, including fields, custom objects, record types, and page layouts.
• Create reports and dashboards in response to business needs.
• Implement processes to advance data quality & hygiene, including validation rules, assignment rules, duplicate entry checks, flows, snapshot reporting, etc.
• Import leads, contacts, and other data via Data Import Wizard and Data Loader.
• Provide training and support to staff, create training materials.
• Identify data defects and create story-based cases for the Technology team.
• Review and test systems to ensure they support the ever-changing business needs of the organization and produce quality data outputs.
• Provide data analysis to support data requirements and reporting.
• Collaborate with Customer Experience and ED&A teams to analyze data to determine if initiatives achieved anticipated outcomes.

Qualifications

• Salesforce Knowledge: Deep understanding of Salesforce features, functionality, and limitations.
• Business Analysis Skills: Proficient in analyzing business processes and requirements, and translating them into technical solutions.
• Communication: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
• Data Management: Knowledge of data migration, data quality, and data governance in the context of Salesforce.
• Problem-Solving: Ability to troubleshoot issues, propose solutions, and optimize Salesforce for better performance.
• Project Management: Experience with agile methodologies and project management tools is a plus.
• Must have 2 years of previous business analyst experience developing detailed business & functional requirements.

Certifications (Recommended)

• Salesforce Administrator
• Salesforce Business Analyst Certification
• Salesforce Platform App Builder

Compensation, Benefits & Perks

• Compensation Range: $110,000-$120,000 USD
• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day.
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions.
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
• Perks & Stipends: A $50/month cellphone stipend, pre-tax commuter benefits, backup family care.

This is a hybrid position based in our NYC Financial District office, requiring on-site work Tuesday through Thursday and remote work on Monday and Friday.