Description
We are seeking an exceptional information professional to work within the B2B Product team as a Customer Solutions Engineer. You will work directly with customers and partners, leveraging our data product suite, providing support to both technical and business users, and understanding their needs to support integration of our products.
Responsibilities:
- Understand customers' technical and business requirements and design a technical solution using Dow Jones data and services to achieve these
- Work closely with Sales Specialists, providing technical pre-sales support and implementation guidance to customers
- Develop a strong relationship with customers' engineering teams or third-party integrators and address technical and product questions during the sales cycle
- Advise and guide prospective customers during their integration of Dow Jones data and services, including building and managing proof of concepts
- Share best practices, model designs, etc. with prospects and customers for both technical development and in support of customers' internal approvals processes
- Provide feedback to Dow Jones Product and Technology teams on emerging requirements, themes, and customer technology trends
- Contribute to the team's portfolio of best practices and processes
- Be aware of emerging technologies and techniques beneficial to the role and team
Requirements:
- 5+ years of experience working on solutions architectures for customers
- Experience working with Google Cloud Platform (GCP), particularly BigQuery
- Working knowledge of SQL, Python, and NodeJS languages
- Prior experience in a customer-facing engineering role
- Strong communication skills for working with both business and technical customers
- Experience in building and leading technical product demonstrations that include APIs
- Experience in responding to functional and technical questions
- Business acumen and strategic problem-solving skills to assist with customer requirements
- Degree in Computer Science or relevant experience
- Proficiency in English and Chinese
Benefits:
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection