Staff Advanced Analytics, Community Blueprint & Quality

We are seeking a senior analytics leader to join the Community Blueprint Quality team at Airbnb. As a Staff Advanced Analytics, Community Blueprint & Quality specialist, you will deliver high-impact analysis, experimentation, and reporting to drive improvements in the guest and host experience.

The Quality & Blueprint team sits at the center of how Airbnb understands and improves the customer experience. You will partner with cross-functional stakeholders to identify areas for improvement, design and analyze experiments, and develop metrics and dimensions to monitor customer experience health.

Key responsibilities:

• Conduct strategic deep dives into customer experience drivers to identify symptoms, diagnose root causes, and recommend interventions.
• Design, execute, and analyze experiments to measure the impact of quality and blueprint initiatives.
• Build and apply causal inference frameworks to estimate the true impact of product, policy, and operational changes.
• Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data.
• Develop and validate metrics and dimensions to monitor customer experience health.
• Build and maintain analytical artifacts to enable stakeholders to self-serve on standard questions.
• Partner with cross-functional teams to align on methodology, assumptions, and interpretation.
• Translate complex analyses into clear, concise insights and recommendations for senior leadership.

Requirements:

• 10+ years of experience in advanced analytics, data science, or applied quantitative analysis.
• Strong hands-on expertise in SQL and at least one programming language (Python or R).
• Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems.
• Experience with causal inference techniques and AI-assisted analytics workflows.
• Strong analytical judgment, ability to balance rigor with speed, and excellent communication skills.

This is a remote-eligible role, and the base pay range is $180,000-$221,000 USD per year.