Description
At TaskUs, a leading provider of outsourced digital services and next-generation customer experience, you will play a vital role as a Quality Supervisor. Your primary focus will be on supervising the performance of Quality Analysts (QAs), ensuring their compliance with processes, and providing mentorship, guidance, and career development advice.
Key responsibilities include:
- Mentoring, guiding, and helping develop career paths for Quality Analysts
- Implementing, overseeing, and enforcing escalation channels according to agreed-upon procedures
- Leading a high-performing team to build problem-solving, critical thinking, analytical, and technical skills
- Establishing ambitious yet realistic team goals
- Collaborating with direct reports on plans for executing and measuring progress, and sharing results
- Identifying actionable insights, offering recommendations, and shaping the team's strategy
To excel in this role, you should possess:
- At least 2 years of relevant people management experience within or beyond the BPO space
- The ability to think strategically and solve problems creatively
- A background in providing constructive feedback and implementing corrective action plans
- A high-level understanding of customer confidentiality standards
- A passion for developing the skills and know-how of team members
- Experience in mediation and conflict resolution techniques
TaskUs offers competitive industry salaries and comprehensive benefits packages, prioritising employees' well-being and fostering a People First culture. The company encourages internal mobility and professional growth at all stages of an employee's career.