Account Manager

We are seeking an Account Manager to join our team in Hanoi, Vietnam. As a member of the Account Management team, your mission will be to proactively grow new and existing client relationships by building and implementing solutions to their supply chain challenges.

You will:

• Develop and launch new solutions that meet the needs of the largest and most complex global freight forwarding clients.
• Accelerate the growth of all services across the Flexport Portfolio including Air, Ocean, Domestic and Cross-border Logistics, Trade Advisory, Customs, PO Management.
• Partner with global teams in North America, Europe and Asia to identify expansion opportunities with our existing accounts to expand Flexport’s business.
• Work cross-functionally across Ocean/Air/Logistics Operations, Procurement, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams – to develop and execute on client strategies to maximize outcomes.
• Align management level customer contacts and maintain relationships with critical stakeholders at some of the world’s largest brands.
• Stay informed on the latest industry and supply chain developments, and proactively educate and support your clients through change.

You should have:

• 4+ years client facing experience with a background in logistics, freight forwarding, or supply chain strongly preferred.
• An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results.
• Experience working in complicated global team matrices to drive desirable solutions and results on a global level.
• Experience building client relationships locally and globally and leveraging those relationships to grow the business partnership.
• Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized.
• Effective communication on all channels (written, verbal, phone, media) with strong English proficiency for aligning global stakeholders.
• Strong negotiation and problem-solving skills.
• Highly collaborative; track record of building strong internal and external relationships.
• High integrity and ethics; style and behavior align with Flexport’s values.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
• Hanoi office location is in 1 Thai Ha, Dong Da.
• Willing to travel to other provinces to visit clients and factories.